Privacy Policy

Last Updated: 25-11-2025

Kalix Viator (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name

  • Phone number

  • Email address

  • Pickup and drop-off details

  • Address (when required for service)

  • Billing or payment details (if applicable)

b) Usage Data

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

  • Time and date of visits

c) Booking Information

  • Travel details

  • Preferred vehicle type

  • Special requests

  • Event-related details (if using event management services)

2. How We Use Your Information

We use your information to:

  • Provide cab services, tour packages, and event management services

  • Process bookings and confirm reservations

  • Communicate with you regarding your trip or event

  • Improve our website, services, and customer experience

  • Respond to support requests and inquiries

  • Send updates, offers, or promotional content (only when consent is given)

  • Maintain safety, security, and service quality

3. How We Share Your Information

We do not sell or rent your personal information.

We may share information only with:

  • Drivers assigned for your ride

  • Event partners/vendors (only when necessary)

  • Service providers who help with payment processing, communication, or website operations

  • Legal authorities if required by law or to protect our rights

All shared information is limited to what is absolutely necessary.

4. Payment Information

If you make payments through our website or through third-party gateways, your payment information is securely processed using encrypted systems.
We do not store full card or banking details on our servers.

5. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience

  • Remember your preferences

  • Analyze website performance

  • Provide relevant content

You can disable cookies through your browser settings, but some features may not function properly.

6. Data Security

We implement industry-standard security measures to protect your personal information from:

  • Unauthorized access

  • Misuse

  • Loss or alteration

While we strive to protect your data, no online transmission is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Withdraw consent from marketing communications

To exercise your rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of these websites.

9. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age.
If we learn that data from a minor has been collected, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time.
Updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have questions or need clarification regarding this Privacy Policy, please contact us:

Kalix Viator
Email: kalixviator@gmail.com